For Lawyers
We understand the needs of law firms better than most technology firms out there, based on the owner’s years of experience working in technical support for Alston & Bird. Your firm’s needs will be different, but you will never have to emphasize:
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The importance of confidentiality
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Direct costs associated with computer down-time
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How any proposed solution needs to manage client/matter numbers and not mangle them
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Relationships with clients that go on for decades, and the importance of maintaining all relevant files so that they can be accessed on demand
Something we can offer that many of our competitors can’t is our Answer Line. When you or your staff run into a computer problem you can’t solve, we’ll be your off-site help desk. E-mail issues, problems with corrupt documents, Microsoft Office issues (tables of contents that won’t update, broken macros, mail-merge help, advice on how best to accomplish an infrequently used function), and other day-to-day headaches are all things we’d love to help you with.